SHIPPING POLICY

Last updated: October 23, 2026

At TruAlign Fitness, we want your fitness essentials to reach you smoothly and on time. Here’s everything you need to know about our delivery process, shipping charges, and timelines.

1. Where We Deliver

We currently deliver to customers in Lahore, Pakistan. Before placing your order, please make sure your address is within our delivery area.

2. Order Processing

Once you place your order, we’ll review the details and may contact you to confirm your order before dispatch. This is especially helpful for Cash on Delivery orders, so we can make sure everything is correct before sending your parcel.

3. Delivery Time

We aim to deliver orders within Lahore in 2–3 working days after your order has been confirmed and dispatched.

Sometimes, delivery may take a little longer due to courier delays, public holidays, bad weather, or other unexpected circumstances. We appreciate your patience if this happens.

4. Shipping Charges

Our suggested standard delivery charge is Rs. 200 per order within Lahore.

Any applicable delivery charges will be shown or communicated before your order is confirmed. If we offer free delivery promotions, the relevant terms will be shared with you.

5. Please Check Your Delivery Details

To help us deliver your order without delays, please provide your correct name, phone number, and complete delivery address when placing your order.

Incorrect or incomplete details may delay your parcel or prevent successful delivery.

6. Cash on Delivery

If Cash on Delivery is available for your order, you can pay when your parcel arrives. Please keep the order amount ready, and watch for a call or message from our team if we need to confirm your details before dispatch.

7. Delayed or Unsuccessful Deliveries

If your parcel is taking longer than expected or a delivery attempt is unsuccessful, please reach out to us using the contact details on our website. We’ll do our best to help you.

If another delivery attempt or arrangement is needed, any applicable additional charges will be communicated to you.

8. Damaged or Incorrect Orders

We want you to receive the product you ordered in good condition. If your parcel arrives damaged or contains the wrong item, please contact us as soon as possible with your order number and photographs, if available.

We’ll review the issue in line with our Return and Refund Policy and applicable law.

9. Need Help With Your Delivery?

If you have any questions about shipping or your order, feel free to contact us through the contact details provided on our website. We’ll be happy to assist.

TruAlign Fitness

Align Your Body. Elevate Your Life.